|
|
Sybase iAnywhere today announced the general availability of RemoteWare® 4.3. The latest version of the company’s industry-leading retail polling, file transfer, and content distribution solution includes new architecture and hot fixes, as well as Remote Control features that offer the option to interactively train end-users on new applications or troubleshoot specific devices.
RemoteWare is trusted by more than 850 retail and hospitality companies worldwide to get their business-critical data and content where it's needed, when it's needed. Key retail and hospitality customers like Panda Restaurants, Royal Caribbean Cruise Lines and Stage Stores rely on RemoteWare to move critical sales data between remote sites and headquarters.
“With RemoteWare 4.3, it’s easy for administrators to consistently poll hundreds or thousands of retail stores every night.” said Joe Owen, vice president, engineering, Sybase iAnywhere. “This is a huge advantage for companies who need to support a variety of retail applications running on Windows, Linux, Unix, IBM 4690 store systems over existing IP, VSAT or dial networks.”
“We’re very excited to offer the new Remote Control features to our RemoteWare customers,” said Jeff Pack, senior manager of Remote Systems Management for Stratapult, a long-time strategic Sybase iAnywhere partner. “They will now be able to remotely troubleshoot their store point-of-sale systems, enabling better cashier support which ultimately improves the customer experience.”
RemoteWare 4.3 introduces new architecture that provides greater efficiency and reliability for Sybase iAnywhere customers, particularly for high transaction volumes over fast networks. In addition, this version incorporates a roll-up of hot fixes since the 4.2 release. Significant new features are detailed below:
New Remote Control Solution
Real-time remote control capability for Windows® -based PCs and Point of Sale devices expands the existing management capabilities of RemoteWare. Complimenting RemoteWare’s robust, proactive device management model, Remote Control offers the option to interactively train end users on new applications or troubleshoot specific devices. Users can connect to their devices via TCP/IP or dial networks. All communications between the administrator console and frontline client machines are secured using powerful AES encryption. Administrators can also select from a variety of configuration options that will optimize sessions for best efficiency and security in their network environment. With RemoteWare Remote Control, frontline users always have ready access to both training and resolution of critical issues to help them remain productive.
New Architecture
RemoteWare 4.3 introduces a new method for storing and sharing real-time session control data that significantly improves stability for high transaction volume customers who poll thousands of locations. With 4.3, RemoteWare’s powerful and flexible Scheduler now maintains active session control data in a SQL database instead of in indexed files.
RemoteWare 4.3 allows administrators to easily create work objects to automate critical retail processes such as collecting daily sales and weekly timesheet data, distributing price file updates, or applying system patches. For example, administrators can easily assign work objects to the appropriate clients and then schedule the sessions to run based on a variety of criteria including day of week, calendar or tied to the existing end of day process. Once created, RemoteWare uses the Scheduler to manage session schedules and execute sessions at the scheduled time. Scheduler matches sessions to available resources, maintains the queues to minimize polling time, and provides information about which objects will execute when the session runs
Hot Fix Roll-up
Version 4.3 includes a roll-up of hot fixes introduced since release 4.2. Important hot fixes resolve async inbound errors, server stability under heavy load, IBM 4690 client issues and multicast errors.
Availability
RemoteWare 4.3 is now generally available. To sign up for a Webcast demonstration of the new version on Tuesday, February 6 at 10:00 A.M. or 2:00 P.M. EST, please register at: http://www.ianywhere.com/remoteware_43 Additional information can be found at http://www.ianywhere.com/products/remote_ware.html or call 1-800-801-2069.
RemoteWare is trusted by more than 850 retail and hospitality companies worldwide to get their business-critical data and content where it's needed, when it's needed. Key retail and hospitality customers like Panda Restaurants, Royal Caribbean Cruise Lines and Stage Stores rely on RemoteWare to move critical sales data between remote sites and headquarters.
“With RemoteWare 4.3, it’s easy for administrators to consistently poll hundreds or thousands of retail stores every night.” said Joe Owen, vice president, engineering, Sybase iAnywhere. “This is a huge advantage for companies who need to support a variety of retail applications running on Windows, Linux, Unix, IBM 4690 store systems over existing IP, VSAT or dial networks.”
“We’re very excited to offer the new Remote Control features to our RemoteWare customers,” said Jeff Pack, senior manager of Remote Systems Management for Stratapult, a long-time strategic Sybase iAnywhere partner. “They will now be able to remotely troubleshoot their store point-of-sale systems, enabling better cashier support which ultimately improves the customer experience.”
RemoteWare 4.3 introduces new architecture that provides greater efficiency and reliability for Sybase iAnywhere customers, particularly for high transaction volumes over fast networks. In addition, this version incorporates a roll-up of hot fixes since the 4.2 release. Significant new features are detailed below:
New Remote Control Solution
Real-time remote control capability for Windows® -based PCs and Point of Sale devices expands the existing management capabilities of RemoteWare. Complimenting RemoteWare’s robust, proactive device management model, Remote Control offers the option to interactively train end users on new applications or troubleshoot specific devices. Users can connect to their devices via TCP/IP or dial networks. All communications between the administrator console and frontline client machines are secured using powerful AES encryption. Administrators can also select from a variety of configuration options that will optimize sessions for best efficiency and security in their network environment. With RemoteWare Remote Control, frontline users always have ready access to both training and resolution of critical issues to help them remain productive.
New Architecture
RemoteWare 4.3 introduces a new method for storing and sharing real-time session control data that significantly improves stability for high transaction volume customers who poll thousands of locations. With 4.3, RemoteWare’s powerful and flexible Scheduler now maintains active session control data in a SQL database instead of in indexed files.
RemoteWare 4.3 allows administrators to easily create work objects to automate critical retail processes such as collecting daily sales and weekly timesheet data, distributing price file updates, or applying system patches. For example, administrators can easily assign work objects to the appropriate clients and then schedule the sessions to run based on a variety of criteria including day of week, calendar or tied to the existing end of day process. Once created, RemoteWare uses the Scheduler to manage session schedules and execute sessions at the scheduled time. Scheduler matches sessions to available resources, maintains the queues to minimize polling time, and provides information about which objects will execute when the session runs
Hot Fix Roll-up
Version 4.3 includes a roll-up of hot fixes introduced since release 4.2. Important hot fixes resolve async inbound errors, server stability under heavy load, IBM 4690 client issues and multicast errors.
Availability
RemoteWare 4.3 is now generally available. To sign up for a Webcast demonstration of the new version on Tuesday, February 6 at 10:00 A.M. or 2:00 P.M. EST, please register at: http://www.ianywhere.com/remoteware_43 Additional information can be found at http://www.ianywhere.com/products/remote_ware.html or call 1-800-801-2069.
No comments:
Post a Comment