CSCO: Telekom Malaysia Receives Cisco Quality-of-Service Certification

Telekom Malaysia Berhad (TM), the country's leading provider of information and communication technologies, has become the first service provider in Malaysia and Southeast Asia to receive the Cisco® Quality of Service (QoS) Certification for its Multiservice Internet Protocol Virtual Private Network (IP VPN) service. This certification is designed to help businesses that are converging voice and data networks to evaluate providers of managed VPN services.

Part of the Cisco Powered Network Program, the IP VPN Multiservice QoS Certification verifies that TM is committed to meeting Cisco's best-practice criteria for the delivery of real-time voice and video services. The certification requires TM to undergo an annual third-party on-site assessment to validate that it follows best practices for delivering recommended levels of network performance (including latency, jitter and packet loss) and customer support. The certification also specifies that the service-level agreement must span the network from customer edge to customer edge in order to provide the end-to-end transparency and seamless management essential in a converged voice and data environment.

"We are delighted to receive such a certification that verifies our emphasis and focus on best practices that will benefit our customers and partners," said Datuk Haji Mohd Taib Hassan, vice president of product marketing for TM Retail, Malaysia Business. He added that the fact that TM became the first in Malaysia and Southeast Asia to receive the certification is a testament to the company's long-standing commitment to quality and best practices.

"We have always believed in offering the very best services and products to our customers as we want them to become more competitive globally. We hope our efforts will increase awareness among small and medium businesses about the importance of business and communications tools."

"TM has been an exemplary member of the Cisco Powered Network Program, and the company deserves to receive this certification. Throughout our relationship, TM has shown a commitment to not only to its customers and partners but also to its country. The company truly focuses its efforts on working with its customers to enhance their performance, specifically, and the industry, in general," said Kumaran Singaram, managing director for Cisco Malaysia.

About TM
Telekom Malaysia Berhad (TM), a leading regional information and communications group, offers a comprehensive range of communication services and solutions in fixed-line, mobile, data and broadband. As one of the largest listed companies in Bursa Malaysia with an operating revenue of more than RM13 billion, TM is driven to deliver value to its stakeholders in a highly competitive environment.

The Group places emphasis on continuing customer service quality enhancements and innovations. Currently, with investments and operations in 13 countries around Asia and globally, TM is focused on sustainable growth in both the local and international markets. For further information on TM, visit www.tm.com.my